Barclays. This will be repeated on every platform of social media. This Bank has £5000 of my money. It was transferred into my partners account in March. We now want to transfer it out to Bulgaria. Even though Barclays were given Mike's new mobile number in December last year, they did not update it. Cue: Unable to pass Visa online security. Telephone bankings suggestions was go to branch. 2000 miles away. To update the phone number. We write to the CEO, the Client Relationship team Manager, Stuart Ferguson contacted us and helped, only he missed a digit on the phone number which has ultimately ended up with the debit card now blocked because Mike couldnt remember when he changed UK address (bearing in mind we live in bulgaria and it is a comms address only) we needed the cash for a transaction first thing tomorrow morning. After 2 weeks of trying to sort this out They now have the correct telephone number. Except no one has called us back on it and the money is still trapped and apparently simply transferring it back to my account or allowing an online transaction through a company that doesn't charge extortionate rates for the exchange and international transfer fees is seemingly impossible. After several hours of phone calls to every department, all a waste of time, an Email has been sent for a second time to the CEO and this will be going to the Ombudsman.