Firstly I would like to state that If I could go below 1 star this would have been a definite, but unfortunately I haven't had the option to do so!!!! I think the service from this bank is disgusting and extremely atrocious and I would not advise anybody joining this bank as they don't even allow you to access your OWN money. This is a joke. Due to the bad customer service I have received everytime I have contacted the bank I have not managed to reach the level of co operation to get to the bottom of my situation. My bank account has only been open a month and has been under review for nearly the full month which was 4-5 after my account had been opened, this was a new account with the bank I have not had a previous one with them. This has caused major inconvieniece with my everyday banking because I have been unable to use the hole in the wall and have been told the only money I can have out is money from the government or money from wages. My mum transferred some money for me to feed my son as my benefits had been suspended and will be for a couple of weeks and they would not allow me to take the money my mum had lent me out of MY account which I think is disgusting!! This caused my 6 year old son to starve for 2 days! On top of all of this I still havnt been told why my account has initially been put under review and why it still is! This bank needs to reconsider there customer service skills and maybe they wouldn't recieve so many bad complaints like I have heard of several people! I have had to go to the financial ombudsman to send a formal complaint for me seen as they agreed that the service I was recieveing was unacceptable.. I won't be stopping until I get where I aim to be and this is until my account is fully open and I am able to use my everyday services without the inconvieniece of having to go into the bank everytime I want to withdraw money! The fact I can't get money when I need it is a complete joke.. If I needed money for an emergency this wouldn't be possible as I would have to wait until the opening hours of this bank!!! Overall as stated I am extremely unhappy with this bank and something needs doing!!!