Barclays Romford has just one till for business transactions. Today, one customer took over an hour to complete while the queue got longer and longer, including having an obviously elderly and disabled man left standing. This was of no fault of either the customer or the staff who are all very obliging and competent. However, the duty manager showed no interest in solving the problem either immediately or in the future. This busy branch badly needs a second till for business transactions. Otherwise the customers are badly served and hard working staff put under unnecessary pressure.