Shocking service. House deposit taken out of our accounts the week of exchanging contracts despite 6 weeks’ notice of not wanting to re-open a help to buy ISA. No one from Barclays can contact their OWN ISA team to resolve the situation, told they had misplaced the cheques only to cash them days later, told someone had been assigned to our formal complaint when they hadn’t, told they had recorded notes on our accounts only to be told by someone later there were no notes with that information, passed from person to person with no help, phone lines constantly cutting out and having to start the whole process again, on hold for >3hrs to be told they can’t resolve the situation. A whole house chain at risk of collapse due to Barclays taking our house deposits, promising to resolve the situation and delivering nothing. Learning the hard way, never again with Barclays.