I went into Barclays in Harrow to arrange a bank transfer. The first lady on the enquiry desk(after advising me no form to fill in)gave me a card with customer service phone number...she was extremely helpful,polite and efficient. I went upstairs to use the phone and the same goes for the lady upstairs. I then ring CS and the lady on the phone couldn't have been any more helpful and efficient even though she was unable to help me(security)advised me to see counter staff. Lady on counter,again,very friendly,efficient,courteous. All in all,each member of staff made my experience completely stress free and I was very grateful and impressed with everyone. Thank you,Barclays!