Barclays have been asking for me to fill in a form confirming details of my business, I have never received a form, so I tried to phone them, I don't have the time to wait over 2 hours before someone is available to talk to me so I opted for them to phone me back. They phoned back and I explained the situation they said to download the form which the app wouldn't let me, so I asked if they could send a form in the post, a week later we received the letter saying can we fill out the enclosed form but there was no form with the letter. I went into the local branch but they just said it was a different department and they couldn't help me. Barclays have now blocked our debit card and are threatening to close our account if we don't fill out the form that we don't have, I am trying to run a business but cannot access our money funds. We have never been overdrawn with them and have been banking with them since 2009. We are now in the process of changing banks. Barclays are an absolute disgrace and should be avoided.