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N BRAND
Yet another day at Barclays Nottingham 10.30 to 14.15 to try and get the block off my business account. A very helpful young man tried to help me by phoning the phone number for India to speak to the team that deals with the verifications (account Blocking) but the wait time to speak to a person was 90 minutes so I sat with him in the branch with the on hold music playing watching the time go by until it got to 2 Hours 15 minutes then they cut us off. He rang the number again and the recorded message said there will be a 1 hour wait so the assistant emailed somebody asking them to ring me ASAP. The phone call finally came through about 16.30 and the lady ask me what could she help me with my reply was please unblock my account she said I can't do that until you have sent them prove of the business name and address I said I have sent them 3 or 4 times already and one of the times one of the Barclays staff in Nottingham sent them for me and then spoke to India to make sure they had received the proof I said noway I am sending anything else if they cannot be bothered to log it against my account. she said then we might have to close your account I then ask her if she could lift the block on my account now she replied yes if you send me the proof tomorrow if not she would block the account again She pressed a button and the account was unlocked straight away and I have sent the proof this evening so lets hope that is the end of it but I very much doubt it
1 year ago
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Barclays has a 1.6 average rating from 887 reviews

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