Wish I could put NO stars. Have a small toddler account, in August Barclays asked for confirmation of organisation details, supplied them. Account still visible but no statements and no access. In September told that nothing had happened due to problems in scanning in paperwork. In the meantime we were also trying to change one signatory, on chasing the mandate I was also told that there were problems scanning in paperwork. In October still more delays and the account blocked. Constantly asked for more information. No help, or reply online from any telephone number. By November no access to the account at all. Barclays notified me that a document was placed for me to read on the account - HOW? Chatline managed to copy and post it for me saying that the mandate had been passed (only took 2 months). Phoned various numbers and ended up with a person in India with very poor English. She wanted me to give various figures from the account a proof of security and could not understand that I could not access the account. Ended up being asked to log into Secure Barclays email and to provide "Proof of Existence". Accessed using the enormously long passcode and changed the passcode, supplied the information on one of the permitted documents. Account not released and I am still being reminded every few hours that I haven't replied at all. Appalling!