Okay-ish until you must close your account. Worst service ever; would rate 0 stars if possible. Me and my husband had to close our accounts due to relocation abroad. After closing the account you cannot access your closing statement online despite staff telling you otherwise. The closing statement supposedly sent by mail never arrived for either of us. If you contact them asking to resend your closing statement because a copy is required for the tax return, they tell you they cannot access your account or verify your identity since the account is closed and yes, that is your problem, not theirs. It is also not true, staff with the appropriate rights can; however, getting connected to them is nearly impossible. After hours on the phone they finally agreed to resend the closing statements but cannot send it by registered mail so we will not be able to track it and chances are it may not arrive yet again.