A lady named Christine of Angel Islington Branch went above and beyond to help my husband and I sort out a problem with Barclaycard Rewards Dept who after ringing fr over 20 minutes would not respond. In desperation we tried another number and fortunately for us we we were connected to this extremely helpul lady . she was patient and tried repeatedly to get through to the department for us and even after 1/2hour plus even she had no joy ( presumably they were all rewardinig themselves with a day of not helping customers which is a shoddy image to portray in any situation) However Christine was able to advise us on our next move having admitted defeat on making a connection with the points Rewards Dept. So, many thanks to her I hope this review will give her some recognition She has our gratitude for professionalism and patience