How can this bank even be trusted? How can their events be functional? I do not understand. Let me share my experience with their "customer service team": they do nothing but try to convince you that you either have to wait or that it's your fault, not Barclays'. Here's my experience: I had a simple P2P transaction. I have cryptocurrency, and another person, X, has pounds. We exchanged—I got pounds, and Mr. X received cryptocurrency. Simple, right? What Barclays did: they reversed the transaction, leaving Mr. X with both cryptocurrency and pounds, and me with zero in my account. I approached the Barclays fraud team and raised a complaint. The compliance service team said it was my fault and refused to do anything. I went to the financial ombudsman, who decided that Barclays had to repay the funds taken from me by their compliance team. Barclays agreed to this provisional decision. End of the issue? Unfortunately, no. When I visited the bank today, they claimed they didn't know anything about it and told me to contact the Ombudsman again. Excuse me, but what? The decision was taken by the Ombudsman, and Barclays agreed to it. When I discussed the case at the branch, all I got was, "We don't know anything; we need to contact the compliance team and investigate further." This case has been ongoing for seven months. It seems Barclays just wants to get rid of me and make me wait again. Result: Barclays helped Mr. X scam me for funds and left me with nothing. Barclays claimed they would follow the Ombudsman's decision, but there's no way to contact the compliance team, and no one at the branch or office knows anything. For seven months, Barclays has treated me like a naive child who can't handle the truth about their "bank." So, I am waiting again... I have lost trust and funds in this bank. Suggestion: To everyone reading this, switch your Barclays account to another bank. Don't engage with them, and report your issues on social media. If you have funds in Barclays, they're not safe there, and you won't get them back. Moreover, three of my friends have had similar issues with Barclays: one was denied cash, another had their account blocked, and the third experienced a scam similar to mine. Should we trust this bank? Should this bank even exist with such policies and practices?