Brian the customer service complaints manager is the most disgraceful degrading disgusting human being with the worst attitude I have ever had the displeasure to encounter. Not only does he have absolutely no sensitivity to people's needs, vulnerable people such as myself with tumors and depression have been made to feel small and bullied by this ignorant little man. He refused to pass me to his manager on the basis that his manager "wasn't there for the customers but only to support him" he then refused to put be back through to another agent saying he would not be putting me through to anyone else and i basically have to just deal. Financial banking ombudsman will be informed as well as the press and every other platform i can reach. Utterly disgraceful. You refused an IMMEDIATE dd indemnity refund under the guidelines and have been appalling. Tried palming this off as well we gave you a £15 goodwill gesture. Why did you give me one? Oh yes because you made me sit on the poxy chat for 9 hours!!!!!!!! Trying to get it sorted I couldn't rest at all even though i was in agony and did tell your agents that. Your agent i spoke to yesterday was lovely and was the reason i was happy to remain in barckays they went above and beyond but unfortunately was spoilt by that disgusting attitude of Brian the complaints manager today.