The customer service representative is the most disgraceful degrading disgusting human being with the worst attitude I have ever had thee displeasure to encounter. Not only does they have absolutely no sensitivity to people's I’m a credit card holder with this company that doesn't value there customer. While on vacation in Atlanta Georgia, I purchased do E clothes from the Gap. Unfortunately, the clothes did fit my daughter so I tried returning them to the Gap in Charlotte NC. Once arriving at that location it was permanently closed. I contacted customer service and was told to ship the clothing back to the warehouse once receiving the shipping label. Upon doing so the same day via UPS store they haven’t refunded my card as of yet for the $227.28. I’ve filed a dispute to be told they would only issued me a gap electronically gift card. What I’m not understanding is why the funds are not retuned to my card. How will I be able to use the gift card if the store is permanently closed. Now, I received a letter stating the case has been clothes and they will not be refunding my card nor have I received the electronic gift card. Now, a letter came in the mail stating the dispute I filled for my refund has been closed. This is disappointing and disgusting that the clothes were returned to the warehouse but y’all are still holding me accountable for merchandise that has been returned. I called Barclays customer service again to be told to write a letter asking for the case to be reopened. How unprofessional and why do I need to do this again when everything is notated in y’all system.