The Barclays app is rubbisish as well I'm not able to verifying ID in person at our local Barclay's branch. I went into the branch with a driving license and passport but she insisted these IDs could only be verified using the Barclays App. The problem is the app did not accept the photos taken in the App. We both tried for about an hour to take photos but they were not accepted saying 'glare' (the details could easilly be read). I also tried at home with curtainss closed etc. My father is dying and I have power of attorney but can't pay bills for him...... Phoned them up and got a call centre saying book an appointment at the branch..... going round in circles...... Absolute nightmare !!!!!!!!!!