I have been with Barclays for many years now. Today, I will be closing my account with them. To be truly honest I've been appalled at their processes and their new way of working. Their online and mobile banking is fantastic. Really it is. It's fast, easy and user friendly. For me that's about it for the pros A while back, my partner and I wanted to open a joint account with them. Their online banking didnt clear me because someone had inputted my date of birth wrong on my account when I set it up so I had to go to a branch. Guess what? No appointments for 8 months! Every other bank can set this up for you over the phone or via the app in about 2 minutes. Going to branches on the occasions where you have to has been a mixed bag. All the staff are lovely and try to help, but there have been many times where I've queued up for 20 minutes to be told I'm in the wrong queue and have to queue again in the right one. This has happened when my account has been blocked by fraud and I need to go and unlock it. Normally you would learn where to go when this happens, but with no signage and with the layouts of the branches changing every few years it's a guessing game. Don't even get me started on their interest rates. Some of the lowest I've ever had and I fully appreciate we are on the verge of a recession. I thank them for their time and efforts, but I would strongly recommend picking another bank. Barclays is not the one anymore