I have been banking with Barclays since 2005, recently I have noticed that they are becoming untrustworthy and I am strongly considering moving to another bank. I transferred £400 from my account to my girlfriends account. The money was debited on my account but the recipient never received it. I phoned Barclays, the confirmed that my girlfriend’s account was rightly entered on the system by me but they seem not to be able to trace where they sent my money to. The customers service was awfully unbelievably appalling. They kept me on the phone for over an hour only to tell me that if the money is lost they will try to trace it and see if they can recover it. I was expecting them to refund me as the mistake was from their end and not from me. My girlfriend needed the money to pay for her flight, as a result of Barclays mistake she had to miss out travelling with her best friends. As I am typing this now they still haven’t refunded my money nor traced where they sent my money to. If you are considering open an account, please stay away from Barclays