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Anonymous
For 6 months, I have been going to Barclays Bank in St James Park branch to cash my pay cheque. I have been providing the same photo ID for 6 months every 2 weeks without any problems. All of a sudden yesterday when trying to cash my cheque, this new female staff (didn't manage to get her name but she was blond and probably in her 20's) looks at my photo ID doubtfully and said she will need to check as she has not seen it before. I told her I have been providing the same ID in the past with no problems. She then comes back and says she cannot accept it as it is not a valid UK/EU ID. I then asked her how come her all her other colleagues had no issue with it in the past and I have been providing it for the past 6 months? She replied they shouldn't have and refused to cash my cheque and even sarcastically wished me a good day! Came back today and was seen by her colleague, Claire, who promptly gave me attitude without me even saying a word yet! She probably remembers me from yesterday. Claire immediately asks me "Did you bring your identification today?" in a rude tone. I replied yes and gave her my British passport along with my pay cheque. I then showed her my other photo ID which I've been providing in the past and asked her "So, do you not accept this photo ID anymore?" To which she replied: "No, we do not accept this ID ever". I then told her that this is the same ID I gave her 2 weeks ago and she denied it and said she would never accept this photo ID. I told her it was definitely her who assisted me 2 weeks ago and she had no problems accepting my photo ID then, nor had her other colleagues for the past 6 months! She did not reply to that and just proceeded with the transaction brusquely! I have thought of opening an account with Barclays a couple of months back to make life easier but instead of arranging an appointment with an actual person, the staff told me I have to process application with this machine in their branch to which I tried to do since I had all the information/papers at that time. However, this was also rubbish at it did not complete the application and just hanged for so long that in the end, my colleague and I just left as our lunch break was finishing. Whatever happened to human contact/interaction? The Barclays St James Park branch is absolutely rubbish and most of the staff here are really rude! Especially this Claire --- I have noticed her being rude to other customers in the past as well. I would never come to this branch if I didn't need to. I have dealings with Barclays Holborn branch in the past and I have never had any problems with them before and most of the staff there that I have encountered were very accommodating.
8 years ago
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Barclays has a 1.6 average rating from 888 reviews

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