After being a Barclays customer since 2014, I would have liked to have given them a Zero star but I am, sadly, unable to. I was helped to open an ISA and not given more advice than the basic ISA on opening my original accounts. On going to a branch in 2022 (what is a branch???), I was given advice to open a fixed rate ISA instead and did so. As there are VERY few branches now open and my fixed rate ISA is maturing, I sought assistance online - outdated and inaccurate (do I need to do this online or contact Barclays? What is exactly the current interest rate?). I spent nearly an hour trying to get through their "automated" systems that are unable to comprehend a two syllable "mother's maiden name" and I have no accent at all. The automated system is also unable to comprehend ISA. After being cut off several times, I got put through to 3 separate departments until I got through to the ISA department. The "assistant" repeated so many times "If that is what I wanted to do and was I sure that is what I wanted to do" - I felt that either I shouldn't do this or that he couldn't be bothered to transfer my maturing ISA to a new one. I then went to the "pop-up Barclays" which is about a 15 minute walk away from the high street and signposted by a wavy flag stabilised with a water weight on the ground - this is innovative as it used to be a blackboard that the staff (one) used to write offers on. On entering the pop-up bank, I was confused by the amount of advertising and finally spotted a paper, computer print out "Entrance" on a board and made my way to the door. I opened the door to be confronted with "I am with someone!". This is not professional, not a banking system that I feel confident in entrusting my earnings or savings with and certainly not a bank I will be staying with. I have changed my bank this week - I had to walk around the town to ask the remaining banks what their terms were, how long they envisaged having a presence in the town so that I could speak with them. Despite this, there is a limited time that the banks will spend with their customers and then we get sent away to do it all online. Regardless of whether their software is supported by our gadgets - my phone will not accept some of the new banks software!!!!! NOT MY PROBLEM!!!!!!!!!!! I will go back again and again until the issues I have with MY MONEY are dealt with in a professional manner - I am unable to do that with Barclays.