Today I've had a really bad experience at one of their bank in Westfield , Stratford! I just wanted to put some cash money into my bank account, I was told by a member of staff to go to one machine. Me and my husband were waiting min.30-40 minutes, becaouse the queue was so long . In front of me was a gentleman who was trying for 10minutes to transfer money or I don't know what he exactly wanted, but no one helped him..and we were just waiting and waiting..until finally one lady from the staff arrived , but she wasn't to helpful and kind with him. When finally I was the next one I wanted to ask her to help me as well becouse it was the first time when I tryed to do it on the machine ,and I didn't wanted to keep staying all the people behind me while I guess who to do it. She was really , really rude! She told me "Read the screen" in front of everyone..but ok I just told her yes I read but I need help ..and she was "No you didn't" and I really don't understand how can she talk like this to a costumer! I asked her why is she so rude to me..and she was "No I'm not rude , I can't help you with your pin and security question this is not allowed" ..So everyone could think that I'm so stupid that I can't enter my pin or the answer for the security question..but no, I just asked her before the machine was asking all this to help me how to do it..I think it wasn't such a big request. I heared that she spoke with the gentleman in the same way. My opinion is they shouldn't put someone to this position who doesn't have enough patience to the costumer. If I'm talking to her in a normal way ,I expect from her this as well, not to be treated like this.