Just wanted to open a new help to buy ISA...couldn't do it online as wasn't already a Barclays customer so go into branch...3 weeks just to get an appointment. Ok scrap that...so go online again to open a current account then go to open the ISA...but no - error message saying I don't have an account to use to fund it! Email helpdesk...they say please ring online banking helpdesk...finally get the ISA open. But after a couple of months when I try and transfer some money from the current account to the ISA there's no option to even though I hadn't exceeded the month's limit. Email helpdesk again...surprise surprise: "please ring online banking helpdesk"...spent ages going round in circles just trying to get her to understand my issue, she kept describing where to click to transfer money and I must have exceeded the month's limit after speaking to her supervisor twice after she ran out of script and had to actually use her initiative. All she came up with after 20 mins was ring back next month! Useless all round Barclays! Never had this trouble before with any bank.