Major breach in personal data protection! I have changed my address a while ago and since then I've been at the bank twice to let them know. First time someone with a kindle in front of me has put in the new address, said it would take 24 hours to update. Second time, same story. Although there should have been some bells ringing, but I trusted the so-called professionals, some of whom barely speak English. Then went back a month later, printed out a statement, and... surprise! Still the old address was in their system. Moreover, they admitted having sent a letter with all my details on it at that old address. So I presume whoever moved there after I had left, now has my name, bank details, NIN and everything, thanks to these incompetent employees. Whenever I go into the bank, I have to wait ages for literally everything, from printing statements to taking cash out, because from a full wall only a few machines are functional. And I always get directed to call the customer service. Where there is always, at the end of the line, someone who doesn't speak good English (and when I say good, I mean I have to repeat the same thing a few times, and still they do not understand). This after being on hold for at least 30 minutes. Miserable service, lazy and incompetent employees, total disappointment.