The PATRONISING bank - I've banked with Barclays for over 25 years. The quality of staff and management they currently employ especially in their call centres is of the lowest quality in all of that time. Their robot asks various details about your account and when you eventually get put through to a human being - they ask you EXACTLY the same questions - it's degrading and shows that senior management have total contempt for their customers time and lack the ability to just stand in their customers shoes for a few moments. I have just spent the last 10 days purchasing one of their travel packs - I wished I had gone elsewhere - I've had to speak to around 15 different people and still it's not up and running properly. They blame their contractor Aviva and Aviva tell you to ring Barclays Customer Services - NO ONE wants to take ownership of a legitimate complaint - you get a kid who has no understanding of basic law that your contract is with Barclays and not their contractor Aviva. You try and share your experience with them but they in a patronising way try and tell you that it's your option ion when I very well know it's my EXPERIENCE that I'm getting second rate 3rd world patronising customer services - they say that they will pass your views back but clearly it never reaches the decision makers or it's just a case that the decision makers don't have the ability to look at issues from the customers experience.