I support a lady in her 90s who has savings with Barclays and has not accessed them for years. Now she needs the money, she rang the bank to request the balance, she wa told they couldn’t access the account. We spoke to them again today, very unhelpful person and to cut a long story short, Barclays have told this lady to go through dormant accounts process, in the meantime, she has no heating, no running water, no money, damp in the house and Barclays are enjoying her money! Awful bank, keep away! They don’t care about vulnerable people, I’m disgusted! Forgot to say, whilst I was helping this lady on the phone, Police turned up asking if she was okay! I wish Barclays could have resolved this lady’s issue with the prompt speed they called the Police!