Just generally atrocious service and dreadful online banking interface. Only ever 1 till open in branches (other people aimlessly wandering about tho) so when you get the customer with the 45 minute query it all comes to a stop. Open another till when busy ? What ? The online banking and sharedealing used to be quite good. SInce the revamp a couple of years ago it is on the verge of unusable - frustrating, slow, klunky and illogical. I haven't done a share deal with Barclays since. Some quite pleasant people work there but don't expect any kind of helpful or efficient service from the Barclays service "system" itself. Been with them 43 years but no longer my main bank, obviously !