Today I was on the phone on hold for fifteen minutes waiting for someone to pick up this happened twice. Very bad service I was trying to pay my HMRC like I do every month for ten or more years. Today, when I tried to set the payment to pay it, kept telling me I was putting the wrong format I know I was doing it right. I phoned Barclays the first time I was on hold for fifteen minutes a young man came on the line he tried to tell me I was putting in the wrong number in, I wasn't so I hung up as he did not know what he was talking about. I tried all day but could not make the payment.. What makes this worse you do not have any educated customer service . I still left waiting to pay this bill online.