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Anonymous
Barclays mortgage completion team are useless. Moving house is stressful but you don't need your lender being slow and unresponsive. Our solicitors and ourselves have chased the mortgage team several times a day only to be told that our file has been marked as urgent and a priority yet after 3 days, still no action. Our exchange and now completion looks like it's going to fall through one week before Christmas due to the ineptness of Barclays! they've lost the fax and email, blamed technical issues etc etc. We made a complaint only to be told it will take 5 working days which doesn't help as we were due to exchange 3 days ago and complete in 2 days! it's caused so much stress and anxiety. in addition. we're now having to pay removal company and compensation!!
5 years ago
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Barclays has a 1.6 average rating from 888 reviews

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