My name is Mihail Georgiev.
So actually I was new customers in Barclays , because I made a switch from Lloyds bank to Barclays bank.
So what happened ,and what is my current situation at the moment.
In the first few days I was available to use my new Barclays account , I was available to use my online banking and my app and to do purchase.
But after while , I mean after few days I couldn’t use anymore my bank account and my app , and my online banking. So I straight away gave a call to Barclays to ask them what happened with my account why Is not available.
What they told me “ Your account is under review and you will be not available to use your account 10 working days” I said okay not a problem at all.
But what happened on 05/06/2020 I was call again to Barclays to see what happened everything it’s okay with my account. Because I was very worry about this situation , I was in stressful , because I knew I have bills to pay and I have direct debits to pay , and my rent of course.
But what they told me , “ You are account has been closed unfortunately “
But actually absolutely nobody from the Barclays Bank let me know about this , my account has been closed , nobody call me , nobody send me a letter nobody text me !
I’m really not very happy from this situation , I’m in very big stressful.
Because I have direct debits , bills, salary and rent into that account
So on 04/06/2020 I’ve got my salary into that account as well , which is £960 from company Primrose Health Care Service , because I’m key worker every day (I’m Health Care Assistant )
Also on 04/06/2020 I’ve got a direct debit around £131 from my account from Creation PC world.
So at the moment I need to have around £800 and something in my account and nobody want to give me that money back.
Nobody from Barclays , and from the brach they want to help me , absolutely nobody.
Because I’m Self Employed I have proof for my invoice ( invoices which I do by my own , and then I need give them to my manager , so she can pay my salary ) for my salary and I have previous bank statements from Llloyds Bank which you can see there my salary is £960 every 14 days, for my salary.
So please I just want my outstanding money to be transferred into my partner bank account if you want I can give you bank details, or I want to be available to go into branch and they can give my own money in cash, please.
Because I can’t pay my bills , I can’t buy food also I can’t pay my rent £975 which I actually I needed to pay my rent on 05/06/2020 ... But I can’t pay my bills because Barclays don’t want to give me MY money and also they closed my account without nobody let me know ....
Please help me!
There is a my proof for my salary which I usually get every 14 days.
And at the moment my salary , my own money is still into that closed account and nobody want to give me my OWN money.
I as well was into branch Barclays nobody want to support me...
I already miss to pay my rent and bills.
Please I want my money back.