I am an older woman with a life-threatening illness which means I cannot cover my face. I wear a visible disability lanyard. On entering Barclays, I was aggressively accosted by a young male employee who claimed I needed a mask – something my doctor has specifically warned me against. Barclays staff are not qualified to give medical advice, neither are they designated enforcement officers. Govt guidelines state exemptions apply and that no proof of exemption is required. I informed the man I was exempt by way of disability, but his attitude only became more threatening and hostile. He spoke to me in the most shockingly disrespectful manner (“I won’t help you so don’t ask”). He looked at me in such a menacing, intimidating manner that I feared for my safety. He literally refused to serve me because of my disability. This is known as disability discrimination and is unlawful. Since individuals are personally liable for disability discrimination (which carries a fine of up to 9k), I asked for his name but he refused to identify himself. Have made a formal complaint. It is up to Barclays to decide whether they want to settle out of court. A number of law firms have realized that companies like this provide easy pickings and are taking on discrimination claims (Breach of the Equality Act 2010) on a no-win no-fee basis so I am more than happy to see this through.