Hand on heart go elsewhere ("Minus" - 1,000) Stars * * * * * * * * * * * In my own honest personal opinion of 60 years,What ever you do stay away from this company with the longest bargepole you can find. Banks aren't that great, but this one takes the biscuit and crushes it to oblivion. My wife's account of (4) weeks old from new has just been placed under review (frozen) with £1,230 inside it...(5) transactions in three and half weeks, 440, 900, 900, 22, 840 input and output and we've been SAR'd to the NCA. They hold £800 of my two disabled sons DSS money and £430 birthday money to my wife's 55th year of today, after I sold one of my vintage watch collection and banked the monies in one of their new silly machines. This bank is paranoid, repugnant, sickening and disgusting. Recent conspiracy investigators talk of a cult controlling society, while in my personal opinion or perception this "could" be it. All for the fact I pushed the wrong buttons to the screen and didn't want £10 notes, so I put them back in again. They refuse to parlance about it, none of them are singing from the same hymn sheet, Ive never come across such push me/pull you stories and explanations that are all over the place. I cant wait to talk to my local MP Home Secretary Ms P Patel. I'm well aware of what's going on in this bank locally, my wife used to work for them and is a Barclays "former employee" pension holder. Then there's the review team members working at home operating their control box on rapid fire paranoid SAR blasts. This bank is not superlative, this is not professional, this is a bank with a very bad historical past, trying to cosy up to the government with electronic algorithms that are all over the place. The funny thing is that our money originated with them from 6 years ago via a large bond at 3.75% for 3 years which then hop'd to two other banks before ending up in our Lloyds Bank cheque account. My sons godfather is a retired police officer and a 40 year experienced rolex and omega jeweller, he had a bond that matured with them, when he asked "what product do you have to switch to", the reply he got was "we don't want old money, we're looking for new investors". Be warned "they are the last, to be throwing stones in glass houses". Truly hand on heart in our own honest and personal opinions, stay away from them go elsewhere. Many of them "not all" should be utterly ashamed of themselves.