We have now used Bare on 3 occasions. My Mother and Father and my sister in law. On all three occasions, the collection and cremation of our family members went very smoothly and proffesionately. However in my father's case the after cremation service to our family has been discustingly poor. My fathers death certificate was incorrect and we accept this was due to the information provided to Bare. The issue was the form sent to use to complete online. The question around siblings was set too close to the previous question which was irrelevant in dad's case and so was skipped over. That said when my brother Gary and myself made contact with Bare to discuss haveing the death certificate corrected, our many calls to Bare were never returned as promissed. We were promised time and time again that they would return our calls which to this date (04/03/2024)still have not been returned. we were referred by Bare to other contacts within Bare where after some 2 minutes were told we had been on hold too long and to call back again. Message after message was left with no returning calls, promises after promis of someone returnig a call as soon as they were off the phone never eventuated. We became so frustrated and angry on this matter that we had to place this issue in the hands of our lawyer to chase up. This is not an experience we would expect of Bare and I could not refer anyone to Bare.