Order #N180698 SKU 8020-DS-111132 Display stand tea cup shelving cube cabinet with drawers
This was a very disappointing purchase.
1) I ordered the item to be sent to a PO Box. There was nothing on the website to say it could not be delivered to a PO Box. I didn't find out until I contacted the company to enquire why the delivery was taking so long - hence a very unnecessary delay.
2) Even with an amended address the delivery took 2 weeks - not acceptable nowadays when most companies can deliver within 2-3 days, Again, there was nothing on the website to say there would be such a long delivery time.
3) When the item arrived, it was in pieces - 20 pieces of wood and 100 assorted nails, screws, nuts and bolts. There were no instructions other than a crumpled 4 page leaflet written entirely in Chinese. The pictures were impossible to follow - there was no way to distinguish which nails, screws etc were being used or even which pieces of wood as none was numbered, and I defy anyone to assemble this product - when it is so complex and has no useable instructions. There was nothing on the website to say the product would have to be assembled. I would never have purchased it had I known.
4). I tried to download a translating app on the phone to decipher the instructions, but the leaflet was so crumpled, the paper so shiny and the Chinese characters so small the phone could not read them properly, so the translated instructions were just gobbledegook.
This purchase was a complete waste of money. I am now trying to return it and get a refund.
Heather Johnson
1 month ago
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