Ordered leather armchair with 12 weeks lead time. Photo in review shows smooth uniform leather in good condition. Mine arrived in very poor condition. I can only assume it was either stored or transported incorrectly, or skipped the last step in waxing/treating the leather? When I requested a refund I was told this was the "natural pattern" of the leather. Anyone who looks at the photos can see the stark difference between what I ordered and what I received. Note this item costs over £1000. Made a fuss and was eventually offered a refund. Couldn't be bothered with the whole process and couldn't find another chair online to fit same dimensions so decided to keep it. Tried applying leather conditioner which seemed to help but is very expensive and time intensive as requires multiple coats - did they forget to do this before sending it to me maybe? Presume this is made to order given the lead time, so unlikely due to leather sitting around in warehosue and drying out. Totally different to the condition another leather sofa of mine arrived in. No option for me to add photos to this review. They are also unable to allow me to leave a review for the item on the item on its page, so other people trying to buy it can't see this! Would not recommend this company.