Having previously had great service and positive experiences with Barking Mad a few years ago, since changing ownership of local branch, we won't be using them again. The current owner) manager Julie is so rude, so snappy and abrupt, I have each time spoken to her come away feeling belittled and almost intimidated. Any simple concerns I raised about my dog, she snaps, 'well that's a change I have to put on form, isn't?', when asking for reassurance in emergency, 'if we can't get hold of you or a second contact, we will take decisions', and rudeness like 'you just listen to me ' or 'i'm not interested in your holiday '. Despite this, we were prepared to book with her for this summer, but apparently some 'host' has cancelled, she's struggling to find other hosts therefore can't take our custom. So petty and unprofessional.