I have never actually used Barking Mad, but did email to see about getting my dogs boarded while I was away. I asked when I could meet the boarder and was then informed that I could not! I run a dog walking business, but we did not board, and I have 4 dogs, so still needed to send them to a boarder, so was emailing round to find one I liked. I did offer them a higher (possibly 3) star, commenting as above, on Trust Pilot Reviews, as I always thought of it as a good legit review provider, but have since found out that it is very very bad! At first, there was a comment put on that their services do not suit everyone, fair enough, I thought,however, then my review was removed and I was informed that this was because I was a competitor! My review was about boarding and this was not a service I provided at the that time, so the only way I was a competitor was because I had 4 dogs! So this made me think how many other reviews do they get removed, and how bad are things really? Also, do not trust Trust Pilot Reviews! Their prices would be fair if the boarder, and even the franchise got a chunk of it, but most of it goes straight to the company! Remember when you are looking to board your dog for one night, they will usually ask you for two days minimum (three at weekends) as the first night is always the worst! Some boarders are up all night to ensure the dog feels ok on their first night, or they cry, they may never do it at home, but that is home with their family. They do not understand where they are or why you have left them, so unless they stay frequently, the boarder is in for a hard few nights until they settle, so do deserve to be paid for two days for their hard work, as if they were getting just national living wage, and you dropped them off at 7pm and collected them at 8am they would be due well over £100