On Friday Nov 17 I placed an order online as Barnie's was giving 20% off and free shipping. While in Checkout I noticed that the 20% discount was not being applied. I decided to place the order and contact them by phone since it was past normal business hours. On the following Tuesday,I called their listed number and reached a voicemail asking me to leave my name and number and that I would be called back in the order in which the calls were received. I left my name, order number, phone number and a description. That was around 4;30pm and honestly did not expect a response since it was so late in the day. Wednesday came and went. Thursday and Friday too.. This is the second time for me that their website has failed to apply a 20% discount. In the other instance, I left the order in the cart and sent them an email explaining what happened. A day or so later I get an email from Barnie's asking why I haven't completed my order. I emailed them back asking them if they bothered to read the email I sent the day I tried to place the order. No response. Then in a day or so I get an email saying they'll give me 15% off the complete the order! Huh? By that time, I had gone elsewhere for my coffee order. So, in conclusion, coffee...good website...bad, customer service...worse!