I have been waiting since April for a refund after having 3 flights home to the UK from Thailand cancelled by airlines in March. After months of Barrhead ignoring emails I finally got a response & was promised I would receive the refund first week in October. Still not received anything and my emails are being ignored again. My branch in Newcastle upon Tyne has closed permanently with all staff redundant, apart from the manager who has been working from home. She was helpful for a few weeks but has now gone silent. I can't believe they have the nerve to advertise worry-free holidays promising all sorts when they're holding on to customers' money. They've had a fortune from me in the past but obviously loyalty doesn't count.