We booked our holiday and were not given the confirmation slip at the time of booking. With around ten weeks to go we went in to pay it and I was then asked for all of the money upfront and then hassled about my lack of knowledge about when to pay because we had not received the confirmation slip at the time of booking. I asked to see the manager but was told they were unavailable. We emailed our complaint but had no response. This company just wants your money and doesn't care how you are treated. The only time I felt I was treated well was if I brought my husband with me!