Recently booked a holiday with barrhead, my parents both passed fairly recently and now I have a little more money to maybe take kids away for a good holiday. Unfortunately a short time before we were meant to fly out, my 12yo sons lung collapsed and after a further look from consultants they told us by no means are we able to fly. So what do barrhead travel do to loyal customers who have booked previous 4 holidays with them? Not offer us a different date to change holiday and tell us we're not getting our money back. Which is just under £5000. Just took it because they'd obviously been put out by their efforts of getting us a hotel room and seat on a flight that is going to be filled by someonelse anyway. Im absolutely saddened, disgusted, angry and shocked. If this is a company that everyone is happy to trust, use and give money to, I strongly suggest you reconsider, I swore by them aswell until I needed their help and they just shut the door and kept my money.