Awful service from Barrhead Travel Northwich I am deeply disappointed with the abysmal service provided by Barrhead Travel Northwich. Our holiday has been completely ruined due to their incompetence and lack of communication. Despite multiple attempts to contact them regarding our booking, we received no email responses or phone calls, leaving us in the dark and anxious about our trip. The travel agents we dealt with were ignorant and unhelpful, providing no assistance or reassurance during the booking process. It was evident that they lacked the necessary knowledge and professionalism required to handle our booking efficiently. Their inability to address our concerns and provide accurate information made the entire experience extremely frustrating and stressful. After weeks of hassle concerning our breakfast booking at the Rosen Inn, we arrived to find that one room had a buffet breakfast while the second room was only provided with a continental breakfast. This discrepancy was not communicated to us beforehand, causing immense frustration and confusion upon our arrival. We had explicitly arranged and paid for the same type of breakfast for both rooms, yet this was not honored. The hotel's reception staff were uncooperative and unwilling to correct this mistake. Despite our repeated attempts to explain the situation, they refused to offer any assistance or solution. This left us in an incredibly difficult position, especially considering that we were scheduled to leave the hotel before 8 AM for Magic Kingdom. Due to the delayed flight and stressful customs experience, our child had no breakfast, and we were forced to pay additional costs on top of the £11,000+ we have already spent, just to ensure our child is fed. Given the time difference, we expected Barrhead Travel to contact the hotel immediately to rectify this issue and ensure all members of our party (4 adults and 1 child) receive the buffet breakfast we paid for. We also requested appropriate gestures of goodwill to compensate for the distress and inconvenience caused by the deplorable service we have experienced from the start but alas this was ignored This level of service is unacceptable, and we expect prompt and effective resolution to this matter. The incompetence and lack of professionalism displayed by Barrhead Travel Northwich have significantly impacted our holiday, and we urge others to avoid using their services to prevent similar experiences.