Just returned from Krakow, booked over a year ago through Barhead Travel the fort Glasgow. I can honestly say the service provided was abysmal they left us to organise most of the apartment details such as room numbers ourselves by email to unknown person who had very little English and never answered our emails. No transfers were arranged though they were provided by the apartments via email. On return when I expressed my annoyance the manager was very negative blaming other companies and us for not checking emails sent by the airline, then when I explained how much the cost of a taxi was she stated the obvious that I haf been done. I will never book another holiday through them again.