I would never use Barrhead Travel again. They booked us into a hotel that was dirty and unsafe after booking a very expensive holiday to America with them. I have tirelessly emailed their customer service department who ignore my emails and refuse to deal with my complaint. The hotel they booked us into was The Red Lion in Monterey. The reviews were awful and after staying 2 nights there I can now see why. I sent photos to Barrhead Travel dirty floors, shower, broken air conditioning and stained bed sheets with our room backing onto the hotel car park where any random stranger could have walked into the hotel. We came back from our holiday mid Aug 24 and it is now Nov24 and still Barrhead travel service have not responded to our request for a refund. Shame on you Barrhead Travel.