Booked a cruise and asked for a quote for a single cabin. The quote was competitive to Thomas Cook and Thomson's so I just booked it. Weeks later I found out I had a twin cabin and was charged for under occupancy of this twin cabin. I phoned them to enquire about this and was told that at the time of booking no single cabins were available. I was never told this! I explained that a twin cabin was unsuitable as I was involved in a nasty incident in a twin cabin on my last cruise which led me to being off work for 6 months and receiving counselling. They refused to make amends. I couldn't afford to lose almost £400 deposit especially as this wasn't my fault. They refused to budge and did absolutely nothing to help me. I'm dreading this darn cruise and can't stop crying. I will never ever use them again and will do everything in my power to dissuade other people from using them. It was obvious that once they got my money and their commission I was to get to hell! Shameful customer service!