Booked holiday through Barrhead travel at Braehead ,weren't sure where we wanted to go except short flight time and short transfer , advisor showed us hotel which we agreed too,5 weeks before flying checked tripadvisor to find hotel I has been plagued with a norovirus bug for years and 1 in 3 people take I'll , phoned by up asked to change hotel , no go non refundable booking apparently ? Terms and conditions applied ?Did t know much about it as we had left it to advisor to book it up and it dosnt say that on booking conformationabsolutely sick at thought of going on holiday to be ill at the cost of 1500 pounds,filled in enquiry form as way of complaint and received phone call from manager next day saying that hotel had refused refund ,and or advisor had ran through all the details with us?dont want to lose money and can't afford to rebook so might be forced to go . Will not be booking with Barrhead again , not there fault hotel has bug but I feel palmed off with there answers and lack of help.
7 years ago
Barrhead Travel has a
3.3
average rating
from
489
reviews
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