I booked over the phone with Barrhead travel silverburn Glasgow after numerous phone calls to the store when I was told someone would call me back regarding holiday. After getting holiday booked with no information on accommodation I seen reviews on it so visited store to try and change accommodation. After speaking with Craig at the silverburn store to deal with the accommodation he asked me to leave the store & said I was being aggressive. In no way was I being aggressive & if that is the way in which Barrhead travel staff at silverburn burn deal with their customers they won't have many customers left, I will not be handing over another penny & I will surely make family & friends aware of Barrhead travels conduct & professionalism at the store