I booked a holiday to Cuba through Barrhead paying a deposit of £500. On 6th May the holiday company changed the availability, giving me the option of cancelling with a full refund of deposit. I confirmed to Barrhead I wished to pursue this option and confirmed by email on 8th May. I was told this may take up to 6 weeks. On 28th June, some 7weeks later and having wasted about 6 hours of my time, I found that the holiday company concerned were not holding any money that I had paid and emailed this to Barrhead. This was followed by a phone call on 29th June when I was told I would be called back by a manager. As this had not happened 24 hours later I wrote to Barrhead's Chief Executive. It is now the evening of 4th July and still no response. I fail to see how Barrhead can take a deposit immediately but take 60 days plus to refund the same. Customer service is a complete joke!!