We tried another travel agents to book a flight when a family member (brother), living abroad, fell seriously ill. All of my family were flying from all over the world to be by his bedside, but that travel agent's weren't able to help and directed us to Barrhead Travel at Cameron Toll. We spoke to Allison and explained the situation and our wish to arrive at our destination as close as possible to the arrival of other family members, so we could meet at the airport. Obviously, we were extremely upset and not in the 'right frame of mind' and she was brilliant. Very sympathetic and patient and did her best to give us the best options for us to pick from. Once we chose the flight, she ran through a check list to make sure we had everything (ESTA as we were flying to the USA, travel insurance and passport details) and sorted everything out and even printed off our tickets so we were able to just pitch up at the airport. Still in a 'daze', but Allison's professionalism and efforts helped in a very difficult situation - thank you, Allison!