Went to the Falkirk High Street shop, dealt with an agent called Karen H an older women, apart from the holiday being expensive for what we required (This is because they are commission based so the more expensive the holiday the more they make) Once she found out where I worked she knew a man and wife from there she started to tell me personal things about them and was quite abusive towards them, I was shocked and found this to be extremely unprofessional. I know the couple then complained to the manager of the shop where she received a slap on the wrist. After what she was saying I thought she would have been sacked. Just goes to show their customer service is very poor and they are basically only after your more I will never go back to the shop I would advise anyone thinking of using this place best avoid.