My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.