Wow! I spent £7500 for a 16 day trip to Canada. Asked for room with 2 beds as my travel companion has mild dementia. Was assured that in north America this was known as a double room and that double rooms had 2 beds. Additional request by BT made to ensure 2 beds. This turned out not to be the case and throughout the holiday we had to request a roll up bed in our room. This caused considerable distress to for my companon. Complaint to Barrhead Travel on my return received a defensive and unhelpful response. Blame put on partner agency in Canada. Barrhead Travel relationship with this partner company is poor if there requests are ignored. Won't be using or recommending Barrhead Travel again