It shouldn't even be 1 star!!! I have to advise everyone to never book with this company. Regardless of the COVID-19 pandemic, we had a bad experience with them when booking a holiday 2 years ago and put it down to 1 staff member but, unfortunately it would seem it is the same kind of bad customer treatment, regardless of who you deal with. They are very quick to make sure you pay ALL of your money but, when you try to contact them about a refund, no reply. Even the tour company, our holiday is booked with can not get any reply from them. We have sent about 5 emails over the last 6 weeks and they still have not even had the decency to tell us our holiday has been cancelled by the tour operator. We should have had tickets sent to us, book and pay for an appointment for the embassy to apply for visas. But still no reply from them. Then when we go to Barrhead Travel website to try and login to retrieve our booking it does not recognise the details, so it appears we have no holiday with them now!!!!!!! Our holiday insurance will not accept a cancellation without Barrhead confirming the holiday has been cancelled, so we have lost this money too as we are due to fly in 7 days time. This company has cost us alot of money, that is desperately needed for a family to survive in times like this but they do not seem to understand, or care that people have families to feed and people have lost their jobs too. We will never book any other trip with this company and can only advise people to stay well away from them. Ever Jet2 treated us better than this at the beginning of the pandemic and refunded our money just a few weeks after telling us a short trip holiday was cancelled. All we can say is NEVER AGAIN!!